To estimate when you can expect your order, please refer to the time below: 


Product

Production Time

Shipping Time

Apparel

2 - 4 business days

4 - 8 business days

Mug

2 - 3 business days

4 - 8 business days

Doormat

2 - 3 business days

4 - 8 business days

Ornament

3 - 4 business days

4 - 8 business days

Pet Urn

5 - 7 business days

7 - 12 business days

 

    Please note:

    • The above time frame is only applied for orders to the United States with standard shipping methods. Shipping carrier: USPS, DHL, EMS, UPS, FedEx.
    • With worldwide shipping, it may take 10-15 business days if orders have to go through customs.
    • The majority of our orders are processed and shipped within the time we offer above. However, the time period above is only approximate and can differ in individual cases because of COVID-19.
    • When an order is ready to be shipped, we will send you the tracking number with the confirmation email so that you can track the package online.

    Cost shipping: Same cost to all buyers, not depend on the product and destination.

    • Domestic Shipping (United States): 4.99$ (no each additional fee)
    • International shipping: 10.99$ (no each additional fee)

    Incorrect address:

    Make sure you provide the correct address at checkout because:

    • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
    • We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be donated right after they come back to our warehouse).
    • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
    • Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering https://zapptrue.com/ and if you have any questions, please don't hesitate to contact us via: contact@zapptrue.com.